At Palm Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the details of our return policy below:

1. Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Returns must be initiated within [2] days of receiving your order.
2. Initiating a Return: To initiate a return, please contact our customer support team at customercare@palmcosmetics.co.ke or 0791 010 505 to request a return authorization. Please provide your order number and the reason for the return when contacting us.
3. Return Process: Once your return request is approved, we will provide you with instructions on how to return the item. Please carefully package the item in its original packaging and include any accessories, manuals, or promotional materials that came with the item.
4. Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping method to ensure that your return is delivered to us safely.
5. Refunds: Once we receive your return and verify that the item is eligible for a refund, we will process the refund to the original method of payment. Please allow [3] days for the refund to be credited to your account, depending on your payment provider’s processing times.
6. Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us to initiate the return. Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item instead.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. Please provide photos of the damaged or defective item to expedite the resolution process.
8. Contact Us: If you have any questions or concerns about these Terms & Conditions, contact us at customercare@palmcosmetics.co.ke or 0791 010 505.